What's your response time for Louisville emergencies?+
For active leaks or storm damage, we prioritize Louisville calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Louisville.
Do you provide free, upfront pricing before starting work?+
We give every Louisville customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active KY contractor license and full insurance coverage, and we'll provide proof of both on request โ most Louisville customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away โ we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
We regularly coordinate directly with insurance adjusters across Louisville, KY and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Louisville home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
Our Louisville crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems โ we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Every Gutter Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Louisville?+
Yes, we perform pre-purchase and pre-listing inspections throughout Louisville with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Louisville or do you cover nearby towns?+
Beyond Louisville, our crews regularly service the surrounding Louisville, KY area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
