How quickly do you respond to calls in Louisville?+
Emergency calls jump the queue โ we aim to have someone stabilizing an active leak in Louisville the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
We give every Louisville customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
Yes โ Big Toms Roofing is fully licensed to perform Storm Damage Roof Repair in KY, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first โ we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
Yes โ we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Louisville customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements in Louisville take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our Louisville crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems โ we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Every Storm Damage Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Louisville?+
Yes, we perform pre-purchase and pre-listing inspections throughout Louisville with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in Louisville, KY?+
We serve Louisville and the surrounding communities throughout Louisville, KY โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
